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Vital Smarts

The Silent Treatment:

Why Safety Tools and Checklists Aren’t Enough to Save Lives

Join the Society of Physician Entrepreneurs and New York Times bestselling authors from VitalSmarts for three 75-minute on-demand video webcasts, each based on solving critical communication breakdowns uncovered in the groundbreaking new healthcare research study The Silent Treatment: Why Safety Tools and Checklists Aren’t Enough to Save Lives.

This 3-part learning series teaches healthcare practitioners how to leverage behaviors that can effectively change the trajectory of harmful patient care.

During these sessions, you will learn how to:

  • Create cultures of safety, where healthcare workers are able speak up and resolve concerns about dangerous shortcuts, incompetence, or disrespect.
  • Skillfully hold others accountable when safe practices are violated
    • Apply a multifaceted approach to changing entrenched behaviors in healthcare organizations 




About the Sessions

Session 1: Master Dialogue in Crucial Moments with David Maxfield

This session will focus on what practitioners can do to increase dialogue in crucial moments—such as during surgery or patient treatments. You will learn how to “make it safe” by sharing your positive intentions and effectively “describing the gap” between the results that were expected compared to what was received.

Session 2: Confronting the Bigger Problem with Joseph Grenny This session will focus on what practitioners can say and do after the crisis is over. You will learn to identify patterns of behavior and how to frame and address the bigger problem. In addition, you will learn how to determine whether recurring issues are a question of motivation or ability, and how address each appropriately.

Session 3: Influencing Change Strategies with Ron McMillan

This session will focus on what healthcare supervisors and leaders can do to be more strategic in eliminating cultures of silence. Leaders will learn how to define vital behaviors and develop a playbook that combines change strategies within each of the six sources of influence to ensure widespread organizational change.


About the Study

In the 2005 study, Silence Kills, VitalSmarts and the AACN found that 84 percent of healthcare professionals observe colleagues take dangerous shortcuts when working with patients and yet less than 10 percent speak up about their concerns.

Since that time, the healthcare community has turned to safety tools and checklists to reduce unintentional slips and errors. And yet, a new study called The Silent Treatment has found that the effectiveness of safety tools is undercut by undiscussables. Every day, healthcare professionals are making calculated decisions to not speak up—even when safety tools alert them to potential harm.

The Silent Treatment reveals that despite the safety interventions taken in the last decade, silence still kills. Safety tools do not compensate for crucial conversations failures in the hospital.


Additional Information

Who Should Watch: All Healthcare Practitioners

Cost: $385 for all 3 sessions





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