{"id":146,"date":"2015-08-26T18:36:06","date_gmt":"2015-08-26T17:36:06","guid":{"rendered":"http:\/\/localhost\/sopenet\/2015\/08\/26\/when-focusing-on-patient-experience-forget-the-men\/"},"modified":"2015-08-26T18:36:06","modified_gmt":"2015-08-26T17:36:06","slug":"when-focusing-on-patient-experience-forget-the-men","status":"publish","type":"post","link":"https:\/\/sopenet.org\/bn\/when-focusing-on-patient-experience-forget-the-men\/","title":{"rendered":"When Focusing on Patient Experience, Forget the Men"},"content":{"rendered":"<p><span style=\"font-family: Arial, Helvetica, sans-serif; font-size: 12px;\">My two worst customer experiences are flying Frontier Airlines and buying a new car. I guess others felt the same, since Frontier responded to all time low grades by replacing the CEO and changing their pricing structure. When it comes to buying a new car,&nbsp;others agree.&nbsp;I&#8217;m sure getting sick-care is on a lot of patients&rsquo; all-time worst experience lists as well. &#8211; See more at: <a href=\"http:\/\/www.hcplive.com\/contributor\/arlen-meyers-md-mba\/2015\/08\/when-focusing-on-patient-experience-forget-the-men#sthash.WD7g7Lwl.dpuf\">http:\/\/www.hcplive.com\/contributor\/arlen-meyers-md-mba\/2015\/08\/when-focusing-on-patient-experience-forget-the-men#sthash.WD7g7Lwl.dpuf<\/a><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>My two worst customer experiences are flying Frontier Airlines and buying a new car. I guess others felt the same, since Frontier responded to all time low grades by replacing the CEO and changing their pricing structure. When it comes to buying a new car,&nbsp;others agree.&nbsp;I&#8217;m sure getting sick-care is on a lot of patients&rsquo;&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/sopenet.org\/bn\/when-focusing-on-patient-experience-forget-the-men\/\" title=\"Read When Focusing on Patient Experience, Forget the Men\">Read more &raquo;<\/a><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-146","post","type-post","status-publish","format-standard","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/sopenet.org\/bn\/wp-json\/wp\/v2\/posts\/146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sopenet.org\/bn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sopenet.org\/bn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sopenet.org\/bn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sopenet.org\/bn\/wp-json\/wp\/v2\/comments?post=146"}],"version-history":[{"count":0,"href":"https:\/\/sopenet.org\/bn\/wp-json\/wp\/v2\/posts\/146\/revisions"}],"wp:attachment":[{"href":"https:\/\/sopenet.org\/bn\/wp-json\/wp\/v2\/media?parent=146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sopenet.org\/bn\/wp-json\/wp\/v2\/categories?post=146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sopenet.org\/bn\/wp-json\/wp\/v2\/tags?post=146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}