When Was the Last Time You Thanked a Patient?

Sick-care institutions and practitioners are looking to engage patients, in part, to improve outcomes. However, a more bottom-line reason is that engagement builds loyalty and loyal patient/customers stick with you. Unfortunately, given the vagaries of sick-care insurance and market dynamics, patient/customer loyalty is dropping.  – See more at: http://www.hcplive.com/physicians-money-digest/contributor/arlen-meyers-md-mba/2016/05/when-was-the-last-time-you-thanked-a-patient#sthash.XnRiQm9a.dpuf