{"id":90,"date":"2015-06-15T13:44:49","date_gmt":"2015-06-15T12:44:49","guid":{"rendered":"http:\/\/localhost\/sopenet\/2015\/06\/15\/waiting-line-or-bottom-line\/"},"modified":"2015-06-15T13:44:49","modified_gmt":"2015-06-15T12:44:49","slug":"waiting-line-or-bottom-line","status":"publish","type":"post","link":"https:\/\/sopenet.org\/fr\/waiting-line-or-bottom-line\/","title":{"rendered":"Waiting line or bottom line?"},"content":{"rendered":"<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">Customers are expected to do more for themselves, whether it&#8217;s in the grocery line, the gas station, the airline check-in counter or , of course, on online commerce sites. In the future, patients will be doing the same thing.<\/p>\n<p>  <!--more-->  <\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">There is a difference between DIY medicine and self-service medicine. DIY medicine means diagnosing and, in some instances, treating your own illness. Self service medicine means doing more yourself to buy or access medical services either before or after the interaction with a doctor or other health professional.<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\"><a href=\"https:\/\/www.linkedin.com\/pulse\/diy-medicine-arlen-meyers-md-mba?trk=mp-reader-card\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" style=\"margin: 0px; padding: 0px; border: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; vertical-align: baseline; text-decoration: none; color: #96999c; font-variant: inherit; line-height: inherit;\">DIY medicine comes with its own problems<\/a>&nbsp;and there are many reasons why self service medicine might not get much traction. However, consider:<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">1. Patients making online appointments and doing insurance verification and benefits eligibility, like out of network providers.<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">2. Completing all pre-visit history and registration information online.<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">3. Using patient directed decision support systems to derive a working diagnosis at the time of the visit along with your chief complaint.<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">4. Refilling prescriptions at the touch of a button<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">5. Sharing your health data with relatives or other providers<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">6. Signing up for educational and informational platforms specific to your diagnosis<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">7. Getting the results of your lab tests and learning how to interpret them.<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">8. Getting instructions on basic first aid or CPR<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">9. Monitoring at- home therapies like occupational or physical therapy.<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">10. Self monitoring of remote sensing, wearable or other tele-generated data.<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">Increasingly, patients will be asked to do more and more of the heavy lifting and it won&#8217;t be just part of the their orthopedic rehab.&nbsp;<a href=\"http:\/\/ventureburn.com\/2015\/06\/much-can-small-business-learn-customer-self-service\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" style=\"margin: 0px; padding: 0px; border: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; vertical-align: baseline; text-decoration: none; color: #96999c; font-variant: inherit; line-height: inherit;\">Self service is not for every industry.<\/a>&nbsp;The key will be whether doctors and hospitals do it to benefit themselves or whether they are doing it to benefit and make things easier for patients. Shortening the waiting line can good for the bottom line, but it needs to be done right.<\/p>\n<p style=\"margin: 0px 0px 30px; padding: 0px; border: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; line-height: 24px; color: #4d4f51;\">Arlen Meyers, MD, MBA is the President and CEO of the Society of Physician Entrepreneurs at&nbsp;<a href=\"https:\/\/sopenet.org\/fr\/\" target=\"_blank\" style=\"margin: 0px; padding: 0px; border: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; vertical-align: baseline; text-decoration: none; color: #96999c; font-variant: inherit; line-height: inherit;\" rel=\"noopener noreferrer\">www.sopenet.org<\/a>&nbsp;and a contributor to<a href=\"http:\/\/www.hcplive.com\/physicians-money-digest\" target=\"_blank\" style=\"margin: 0px; padding: 0px; border: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; vertical-align: baseline; text-decoration: none; color: #96999c; font-variant: inherit; line-height: inherit;\" rel=\"noopener noreferrer\">www.hcplive.com\/physicians-money-digest<\/a>&nbsp;et&nbsp;<a href=\"http:\/\/www.medscape.com\/businessmedicine\">http:\/\/www.medscape.com\/businessmedicine<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Customers are expected to do more for themselves, whether it&#8217;s in the grocery line, the gas station, the airline check-in counter or , of course, on online commerce sites. In the future, patients will be doing the same thing.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-90","post","type-post","status-publish","format-standard","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/sopenet.org\/fr\/wp-json\/wp\/v2\/posts\/90","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sopenet.org\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sopenet.org\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sopenet.org\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sopenet.org\/fr\/wp-json\/wp\/v2\/comments?post=90"}],"version-history":[{"count":0,"href":"https:\/\/sopenet.org\/fr\/wp-json\/wp\/v2\/posts\/90\/revisions"}],"wp:attachment":[{"href":"https:\/\/sopenet.org\/fr\/wp-json\/wp\/v2\/media?parent=90"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sopenet.org\/fr\/wp-json\/wp\/v2\/categories?post=90"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sopenet.org\/fr\/wp-json\/wp\/v2\/tags?post=90"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}