They say you get what you measure. But, in Sick Care, what “they” don’t say is who should do the measuring and how. There has been a firestorm around maintenance of certification (MOC); using the “patient experience” to judge physicians has come under scrutiny and linking board certification to outcomes is questionable – See more at: http://www.hcplive.com/contributor/arlen-meyers-md-mba/2015/09/who-should-measure-your-doctors-performance-and-how#sthash.SJiczrsc.dpuf
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