When Focusing on Patient Experience, Forget the Men

My two worst customer experiences are flying Frontier Airlines and buying a new car. I guess others felt the same, since Frontier responded to all time low grades by replacing the CEO and changing their pricing structure. When it comes to buying a new car, others agree. I’m sure getting sick-care is on a lot of patients’ all-time worst experience lists as well. – See more at: http://www.hcplive.com/contributor/arlen-meyers-md-mba/2015/08/when-focusing-on-patient-experience-forget-the-men#sthash.WD7g7Lwl.dpuf